Roasts Not Cooking Properly!

We have had the new you beaut Sharp Convection Microwave for about three weeks now. The User Manual which came with it isn't the easiest document to read but Trish has now tried three roast dinners in it, each of which has been OK but seems to us to be undercooked. I suggested she ring Carol (a friend in Melbourne) who has had a convection microwave oven for over 10 years and she just swears by it.

Last night Trish cooked a roast chicken which didn't seem to come out the way it should again so we rang Carol and compared notes. The outcome appears the new microwave is faulty!

The User Manual has some steps to check the oven is all running OK. The first check (microwave function) was to put a cup of cold water in the microwave and run the oven. The water was quite warm at the end of this test. The second test (the convection function) was to run the oven for 5 minutes at 180 degrees Celsius and then check to see if the oven was warm enough. A quick put your hand in afterwards was a warm outcome, it certainly wasn't hot! We put a meat temperature sensor inside and it only recorded 44 degrees.

Therefore the oven has been faulty since we first got it, the convection oven function doesn't seem to be working properly. We will be in contact with Sharp Customer Service first thing tomorrow, today is a public holiday in most parts of Australia.